The Government of Canada is modernizing its immigration platform to ensure Canada remains a destination of choice.

The Government of Canada has awarded two contracts worth $85.4 million to develop the new Client Experience Program, which will have a more user-friendly interface for clients to access Immigration, Refugees and Citizenship (IRCC) programs and services. Once fully implemented, the new service will personalize services to clients, and replace outdated client facing portals and tools.

A $10.5 million contract has been awarded to Salesforce Canada Corporation, to provide the core technology, support and maintenance for the platform. Another $79.4 million contract has been awarded to Accenture Inc., to provide services to support configurations, customizations and implementation of the new platform.

The Honourable Helena Jaczek, former Minister of Public Services and Procurement says, “Completion of this competitive procurement process for the Client Experience Platform marks an important step towards better meeting the needs of Canadians and clients of Immigration, Refugees and Citizenship Canada.”

Source: Government of Canada awards contracts to help modernize immigration and citizenship services - Canada.ca