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Kohl’s Return Policy Confusion

By: tanna on May 24, 2025 05:26 AM EST
Picked up a pair of jeans from Kohl’s online, but when they arrived, the fit was way off. Tried to return them in-store, but the associate said they couldn't process the return because it was an online-exclusive item. I was directed to call customer service, which led to long hold times and no clear answers. It's frustrating when the return process isn't straightforward. Has anyone else faced challenges with Kohl's return policy? How did you manage to get your refund?

By: lleailea on May 24, 2025 09:07 AM EST
I encountered a comparable situation when I tried to return an online purchase at a Kohl's store. The staff informed me that certain items bought online couldn't be returned in-store, which was news to me. After some back-and-forth, I decided to look into others' experiences and found some insights on kohls. There, customers shared their challenges and solutions regarding Kohl's return policies. One suggestion was to initiate the return through the online portal and then drop off the item at the store, which surprisingly worked. It seems that combining online and in-store processes can sometimes bypass the usual hurdles.
By: tanna on May 30, 2025 06:15 AM EST
Been scrolling for hours—finally something useful. Cheers!

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