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How is Luna Grill’s customer service?

By: lleailea on Feb 18, 2025 03:15 PM EST
Tried Luna Grill a few times and liked the food, but I’m curious about their customer service. Some places are great with handling orders and resolving issues, while others take forever to respond. If anyone has had to deal with Luna Grill customer service, how was the experience? Do they fix mistakes quickly, or is it a long process to get a refund or replacement?

By: tanna on Feb 18, 2025 04:30 PM EST
Ordered a takeout meal from them once, and when I got home, I realized they forgot one of the sides. Called luna grill phone number to see what they could do, and they were pretty chill about it. The manager apologized and gave me a credit for the next order, which was nice since I wasn’t about to drive back just for a side. Didn’t have to argue or go back and forth, they just fixed it. If you ever have an issue, calling right away seems to be the best move instead of waiting too long.
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