This thread will cover all other aspects of immigration, from medical or inadmissibility to processing or timelines issues.
BillMatrix Payment Not Posting
By: lleailea on Mar 19, 2025 01:39 PM EST
Made a payment through BillMatrix, and the confirmation went through, but my account balance still hasn’t updated. The receipt shows the transaction was successful, and the money was deducted from my bank, but the service provider says they haven’t received it yet. Does BillMatrix usually have a delay in processing, or should I be concerned?
By: tanna on Mar 19, 2025 02:36 PM EST
Hi! Had a similar situation when paying a utility bill through BillMatrix. Got the confirmation email right away, but when I checked my provider’s account, the payment wasn’t reflected, billmatrix customer service explained that some payments don’t post instantly and can take up to 24 hours, depending on the bank and the company receiving the funds. Mine eventually showed up the next morning without needing to do anything, but now I try to pay a day early just in case there’s a delay. If the payment still isn’t posting, checking both the BillMatrix transaction status and the provider’s pending payments section can help.
By: lleailea on Mar 24, 2025 06:37 AM EST
Appreciate your response. Sometimes a short, to-the-point answer is all it takes. This did the trick.
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